Philosophy
Focus on what matters: What matters is a design that your target audience can use succesffully to help them (and your organization) reach their goals.
Focus on strategy before design.
Results that matter
- Doubled sales for a client (in 2008 - during the recession)
- 400% more visitors for the key service line of a client
- Restrurctured the content for the largest community college in the U.S. (20,000 web pages)
- Helped a client win national press coverage and recognition among their peers and competitors
- Helped a customer secure a multi-year contract by making their clients happy
- Helped a client reduce the time they spent on low yield services while making users happy
- Helped a client deliver a project in less than half the time it took them in the past
How you can benefit
- You will discover what your customers want - (even when they don't know what they want)
- You will know how your products and services should work in order to satisfy your customers
- You will eliminate unnecessary complexity in your products and services
- Your process will be optmiized and your customers (and staff) will prevent errors and save time
- Your customers and staff will find what they need, when they need it - quickly
- Your website will be easy to find in search engines and you will have more visitors
- Your customer support department will receive less calls about basic issues
- Your training department will be able to save time on training staff and customers
- Your developers will have requirements and specifications that free them to focus on development
- Your technology teams will be able to communicate with someone that understands their language
- Your marketing department will be able to trust that marketing concerns will be anticipated
- It will be easier for your sales team to sell a product that addresses the needs of the customers
About Dan Montano
Dan Montano is an User Experience consultant in Los Angeles, California with 12 years of experience within the software and web domains. He has worked across industries, including design projects in entertainment, education, e-learning, medical and healthcare industries.
He is the author of Innovation Strategies of the Most Innovative Companies (2006), a book that analyzed strategies and tactics of companies leading the BusinessWeek innovation index. The book covered companies like SONY, e-Bay, Apple, P&G, GE, Toyota, Samsung, Virgin, IKEA, and others.
Services delivered: User research, ethnographic studies, affinity diagrams, contextual research, user persona segmentation, wireframes, flow diagrams, task analysis, interactive prototypes, user testing, user-centered design, human-computer interaction, human factors, user interface design, user stories, technical writing, requirements writing, requirements specification, information design, information architecture, interaction design, visual/graphic design, service design, policy design, product launch / release.
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