Collaborative learning concept

Collaborative online system

(Note: This concept was created and posted in my blog in, in early 2016 — before MS Teams existed 🙂

This is the instructor’s view in a collaborative learning system. The large middle area in the center can be a video chat and presentation area.

Review topics – The order of the review topics is based on how students did on that specific topic on a quiz. The first topic, at the top of the list is the topic that was answered incorrectly on the quiz.

Hands raised – The area on the right shows how many students are raising their hand to ask about a particular topic.

TA queue – Teaching Assistants take on student questions about older topics, topics that most students answered correctly and questions that are not directly related to the topics in the discussion.

Quick poll – The area above the presentation area shows a the results from a quick question the instruction posed to the class. This replaces the common “Please raise your hand if you…” questions that instructors often ask.

Quiz results – A quick overview of the last two quizzes in the class. The instructor can view these quiz results under the presentation area. S/he can then choose to review the topics students missed.

Online learning product

Case study of user experience design for e-Learning (2008-2011)


A Fortune 500 textbook publisher needed to re-design a homework management system along with enterprise-level management features. Contributed to a total of 100+ projects (feature improvements, new features, new applications). The following shows some highlights.


I worked with an internal team of developers and my UX staff to design, integrate and develop several features.

Target users

School IT Administrators, School dept. Administrators, Full-time faculty, Teaching adjuncts, graduate teaching assistants and students using different types of education approaches: blended learning, online-only.

Services delivered

I worked with a team of developers, content director, managers and staff from across the organization. My 2-person UX team assisted with many tasks including visual design, requirements elicitation, spec writing, prototying, internal training, documentation, and other tasks.

My contributions included:

  • Strategic and user research
  • Product level strategy
  • Planning and management
  • Feature level strategy
  • Interaction level strategy
  • Documentation support
  • Development support
  • Quality testing support
  • Beta product release planning and support

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These visual design mockups were quick placeholders. Not final designs.

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Hospital website and applications (2006-2008)


In this project I worked an as the sole information architect within a marketing agency. The client organization is a teaching medical center with 4 hospitals. Their HTML website had grown organically, had lost structure and had ceased to be an useful resource for staff and the community.


The websites needed coherent branding to unify them. I defined a taxonomy to organize and standardize the content of all 4 hospitals and their 500+ services. I defined templates for the hospital homepages and the key pages for each hospital. I mapped the content (URLS) from the old site into a content management system (CMS). After we migrated the content, we gathered new analytics, which in some cases were up 400%. Finally, we added a series of new applications and new features that were key to the new strategy.

Services Delivered

  • user research (physicians, nurses, clinical assistants, hospital staff)
  • hospital homepages (wireframes)
  • internal content (wireframes)
  • “Health Library” portal (wireframes)
  • “Physician directory” feature (wireframes)
  • “Find a Doctor” feature (wireframes)
  • “Physician referrals” feature (wireframes)
  • content mapping from static HTML website to CMS
  • content strategy and content organization (taxonomy)
  • content optimization in CMS (Interwoven Teamsite)
  • internal search functionality (heuristic evaluation and recommendations)
  • additional marketing features and applications (lead generation pages, newsletter PPC pages, etc)

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The visual design of these mockups was done by another team member. In this company, we were not allowed to provide feedback on these designs. I have a problem with the navigation on the blue mockup. My wireframe has more space between the top navigation and the blue area.



Medical Device Management System (2004)




Please note: The visual design component style was already defined by the time I joined the team.

The style is focused on maximizing usability and preventing errors within a life-critical, high-risk design context.